Important New Research into the Field of Tip Jars

My most recent column from the magazine is here. Regularish blogging resumes after the…

by Scott Feschuk on Friday, May 15, 2009 7:01am - 16 Comments

My most recent column from the magazine is here. Regularish blogging resumes after the holiday weekend. But in the meantime, I’m wondering – is there some cool-person code that prohibits retail-type employees from saying “Thank you” when you drop some change in their tip jar? I’m legitimately curious about this. In fact, I’ve started a highly rigorous scientific study into this matter, one that involves field research and possibly one day, as all science experiments must, a Bunsen burner. And the results are fascinating. They pretty much make me the Frederick Banting of the field of ingratitude.

In the interests of science and not jingling when I walk, I have dropped a minimum of 50 cents, and sometimes up to $2, into a tip jar now on 22 consecutive occasions – and on the every single one of those occasions, every single one, the person who just served me has said… nothing. No “thanks” or “thank you” or “you da bomb, four eyes.” (I have no idea how young people talk.) No nod of appreciation. Nothing. One Starbucks barista winked, but he’s also the guy who refers to everyone as “my friend” – “What can I get for you, my friend?” “That’ll be $3.15, my friend” “Why did you just reach over and jab me in the eye with a steam wand, my friend?” – so it’s not much of a stretch to assume he’s also The Guy Who Winks At Everyone, tips or not.

Here’s my thinking: if your goal is to get people to “tip” you, and your job – at its most challenging – involves swiping a debit card or making milk slightly warmer before mixing it with coffee, then perhaps an expression of appreciation would go a long way to making people want to tip you again.

It’s fun getting old. Next week I’ll probably have an opinion on self-scan checkouts and municipal politics.

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  • Andrew (not Potter or Coyne)

    Damn kids! Get off my lawn!

    • http://www.macleans.ca/feschuk Scott Feschuk

      I actually don’t mind them on my lawn – but they’re completely ruining my Jello tree.

  • madeyoulook

    Hey, grumpy old man: if the service sucked to begin with, don’t tip.

    You’re welcome.

    • cwe

      That’s very good advice. Here’s a million dollar virtual tip for your own jar:

      $1 000 000.00!!!

  • http://carnewsandviews.com jwl

    I agree. People should sing for their supper if they expect tips.

  • DianeG

    I visit a small locally owned cafe with some regularity. the staff ALWAYS thank me when I put money in the tip jar. Try a smaller place and see what happens.

  • cwe

    Feschuk, you KNOW you’re not allowed to use a Bunsen burner.

  • Mark

    sigh – it just isn’t like it used to be is it?

    just curious, do you notice that you’re pulling your pants up higher and higher every day? I’d suggest holding off on the self-scan checkout rant until after you’re pulling them up over your belly button.

    • http://www.macleans.ca/feschuk Scott Feschuk

      pants, eh? hang on, let me check… [looks down]… well, i could have sworn i had a pair on when i left the house.

      • madeyoulook

        Uh-oh, he’s out of the house again. I hope the good Samaritan finds the “please return me to this address” card in Scott’s shirt pocket. After all, he’s due for meds at 5 o’clock!

  • seaandthemountains

    i always get thanked for the tips i leave…maybe it is just you. after reading this column i am fairly sure you shouldn’t expect a sudden increase in being thanked… you come off as a total a-hole.

    • http://www.macleans.ca/feschuk Scott Feschuk

      I believe the proper internet style is a$$hole

  • Heather

    I think we go to the same Starbucks.

  • Bonnie

    Scott, if you gave ME a tip I promise I’d be very grateful, none of this taking-you-for-granted stuff!

    PS: you really are getting old aren’t you, grumbling about tip jars? You’re beginning to sound a lot like that old dude from 60 Minutes.

    Wait a gosh darned second! You ARE that old guy from 60 Minutes, aren’t you?

    You’re here in Canada for the health care! Well I don’t like that one bit, get back to New York you old freeloader! Get back down there now!

  • Jim Bob

    Good article – again. I think the baristas are probably above the concept of receiving tips – it reduces them to the level of being servers to the public, which is what they are but it kind of messes up the self-image.

    As another old fart – and someone who is probably older and fartier – I look forward to your thoughts on the self-checkout. Let me see – I’ve just fought my way through the parking lot jungle into the megastore, wandered around the totally incomprehensible system to find two packages of screws – now the store wants me to do the check out also – even though nothing has prices on it and I’m betting the bar codes will be unrelated to what I am buying.

    I see nothing but a massive drag on what little spare time I have – except that the store had that cute girl introducing customers to the system – and old farts love that.

  • Andrew

    In defence of Starbucks barista, I have to say that I have been thanked by one of them on multiple occasions. Interestingly, she has never said it when I put anything in the tip jar, but a few cents in the jars they have out for building schools in third world countries (or other similar causes) always gets a thank you and a big smile. Maybe you are putting the tips in the wrong jar.

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