Our best (and worst) run cities

EXCLUSIVE REPORT: Which cities provide the best services per taxpayer’s buck? Canada’s first ever study of municipal effectiveness finds some surprises.

by Andrew Coyne on Wednesday, July 22, 2009 10:40pm - 6 Comments

Our best (and worst) run citiesEveryone agrees that cities matter. No, they’re crucial. The Federation of Canadian Municipalities notes on its website, “urban economies are where people live, where jobs are created and where most goods and services are produced and consumed.” The Conference Board of Canada calls them “drivers of national prosperity.” Economists such as Richard Florida have celebrated their vital role in fostering creativity, innovation and trade.

At the same time, there is widespread agreement that city governments lack the funding they need to fulfill their responsibilities. Federal political parties have sought to outbid each other in their commitment to Canada’s cities. Billions of dollars in federal infrastructure funding has been promised, with billions more on the way in the form of a share of the federal gas tax.

Canada's best-run citiesRELATED: How Burnaby earned the top spot ——  How the poll numbers break down ——  What’s wrong in Charlottetown

Yet for an institution that is, by common consent, so critical, cities face remarkably little scrutiny. Voter turnout in municipal elections is commonly under 40 per cent. Candidates are often elected by acclamation. In the absence of party labels, in most cities voters have little information on what the various candidates stand for, if they even know their names.

And for governments that so aggressively advertise how short of funds they are, Canada’s cities are notably averse to providing data on just how well they are using existing funds. At other levels of government, and in other public sector institutions, there has been some progress of late in pursuit of what is often called, as if to emphasize its radicalism, “evidence-based decision-making.” Cities stand apart, defiant outposts of opacity.

This survey, the first of its kind in Canada, is an attempt to change all that. It provides citizens in 31 cities across the country with comparative data on how well—or poorly—their city is run, measured by the cost and quality of the public services it delivers. (Why 31? We took the 30 largest cities in Canada, added whatever provincial capitals were not on the list, then subtracted a few cities from the Greater Toronto Area for better regional balance. Somehow that left 31.)

Though the overall results—Burnaby, Saskatoon and Surrey, B.C. lead the pack; Charlottetown, Kingston, Ont., and Fredericton trail—will be of particular interest, they are less important than the process this is intended to kick off. We aim not merely to start some good barroom arguments, but to help voters to hold their representatives to better account, and indeed to help city governments themselves. For without some sort of yardstick to measure their performance, either against other cities or against their own past record, how can they hope to know whether they are succeeding?

To compile the survey, Maclean’s commissioned the Halifax-based Atlantic Institute for Market Studies, expanding on the institute’s earlier work measuring the performance of municipalities in Nova Scotia and New Brunswick. Unlike other studies, this does not try to measure quality of life, or which city is the “best place to live.” Rather, it focuses on the contribution of local governments to this end.

And while other studies, for example the Frontier Centre Local Government Performance Index, have attempted to measure how efficient Canada’s cities are, this survey attempts for the first time to measure how effective they are, that is in terms of the results obtained. It measures not just how much they have spent, but how well they have spent it—the bang for the buck.

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  • http://intensedebate.com/people/c_9 c_9

    The forest: great report, looking forward to future installments!
    The trees: 89% of Toronto's roads are in great condition is totally reasonable. Toronto has a LOT of roads!

  • Jane

    Thanks for bringing such a clear and "implementable" template of accountability and clarity for "city performance." I trust it will be put to use immediately across all our cities – prompting them to work more effectively, by holding those in charge of our cities, accountable. Perhaps, this in turn will attract better quality people to run for office….leading us to increased voter turn out, due to the clarity of what's working and what's not, and who's behind it. Thanks for bringing this to our attention. Now, let your suggestions be implemented.

  • http://intensedebate.com/people/dilip dilip

    Surrey and Burnaby are essentially suburbs of Vancouver. I'm a bit surprised that Toronto's suburbs weren't included. I would have loved to see how well (Mississauga) and poorly (I'm guessing Vaughn) would have fared.

    • Ian

      What good Missisauga can do? It's just an ugly conglomerate of plazas, parking lots and subdivisions.
      When you need culture, you go elsewhere. You do not spend money, because you don't have any requests for anything besides beer, chips and trash TV.

  • Ian

    It's a very strange report. Each category lacks it's main objective: Crime does not indicate the crime levels, only police cost; Transit doesn't have the covarage or frequency of service; environment does not include parks and public lands.
    And now try to compare Toronto, Montreal or Vancouver to any place in Sask. by concerts, festivals, theatre and others. It takes LOTS of money, but it builds great cities.
    With all the objections we, Torontonians have to our mayor with his spending habbits, come the elections he will easily beat anyone who would threaten to take our culture away to save money.

  • Larry Stewart

    If there were some way to measure decision making I'm sure Ottawa would come in dead last. It's been a total embarrassment in the past few years to see how long it takes council to make a decision on anything and what's even worse, how many times those "decisions" are reversed, cancelled, re-visited, re-surveyed, re-assessed…

    In short, council and it's numerous useless committees can only make decisions on social engineering the residents to death.

    Hey, if you can't make a decision on what matters most, then pick things of little consequence to trumpet as success.

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