My life as a viral-media 'celebrity'

Nothing like a woman on a bus with a fussing toddler to set off an Internet feeding frenzy.

by Jenny Manzer on Friday, January 15, 2010 9:00am - 154 Comments

My life as a viral-media 'celebrity'

When the young man in the pickup stopped to offer me a ride, I was still in shock. I was carrying my 20-month-old down an arterial street in Victoria during Friday rush-hour traffic last fall. My daughter’s sturdy legs and a laundry bag from her daycare bumped against me as I walked. A tear had plowed down my cheek. I gratefully declined the offer. “We got kicked off the bus,” I burst out. The man looked surprised, then nervous. Only louts get thrown off buses, right? Little did I know the pariah I’d soon become when my story hit the Internet.

We’d been heading home from my daughter Briar’s daycare—a 10-minute ride on B.C. Transit. My usually cheerful daughter was stormy that day, and, after the bus left the terminal, began shouting, “No, no, no,” like a toddler metronome. My bag of tricks—book, snack, sippy cup—did not work. Five minutes into the route, the driver intervened. “It has to stop,” he said, or we had to leave the bus. “You have to learn to control her,” he told me, and pulled over. My daughter shushed. I carried her to the front, and told the driver I had no stroller (my husband had dropped her off by bike). I asked if we could get off at an actual stop. Other passengers began shouting: “She’s quiet now! Let her stay!” The chorus continued after we were out on the curb, and the driver mumbled we could get back on. “I can’t 100 per cent guarantee she won’t cry again,” I told him. I started walking.

When I returned home, still stunned, I filed a complaint with B.C. Transit. I was promised an investigation, and that the driver would be monitored. Two weeks passed. When I received a form letter and four bus tickets by mail, it rekindled my humiliation. I just wanted a sincere apology. I emailed our newspaper, and on Sept. 26 the Victoria Times Colonist ran an article: “Crying toddler kicked off bus.”


The story ran in several major dailies, and went viral, fast. The Times Colonist received a record number of website comments, and promptly published four follow-ups. I became the punching bag for anonymous commentators across Western Canada—more than 1,500 comments in total. Even the fan site of the Vancouver Canucks couldn’t keep their mitts off the issue. According to Internet critics, I was 1) an attention-seeking princess; 2) a hippie who teaches no boundaries; or 3) a single mom who should go to college to afford a car. I couldn’t win.

TV crews came calling. Talk radio in Calgary and Vancouver waded in. A local shock jock hadn’t had so many calls since debating “what goes inside a hot dog.” A headline on the Province’s website asked: “Who’s at fault? Bus driver, or bad parents?” The “Bus Fuss” story then hopped the border. The New York Post site ran an item about it in their “Weird, but true” column. (As if nothing weirder happens in New York!) An unscientific poll on Craigs­list reported commenters’ support to be “86 per cent bus driver, 11 per cent Bitch Spawn.”

Many felt I should have left the bus before being asked. “Spare the rod, spoil the child,” wrote a poster called “Old Guy.” “It’s obvious the rod was spared on the mother, too.” “They should have sent her some books on parenting or at least some children’s chewable morphine,” offered “Kevin.” Briar was labelled a brat, and someone Photoshopped the head of a slasher-movie villain over her sweet face. The story tumbled down Internet rabbit holes I didn’t know existed, such as Fark.com.

As the comments piled up, I became afraid to answer the phone, open the mailbox. I did have defenders who, for example, suggested the driver consider a career change if he requires silence to work. Lenore Skenazy, the Free-Range Kids author who gained infamy for letting her nine-year-old ride a Manhattan subway alone, blogged about my tale. Her readers were mystified. This was public transit. A grandfather in Abbotsford, B.C., sent Briar DVDs and chocolate.

Facts don’t matter in the world of Internet commentary. You can call yourself an eyewitness to an event—or Lady Gaga, for that matter. In real life, four passengers on that bus lodged complaints with B.C. Transit about this incident before the story was made public. One noted my child’s outburst was part of an already noisy bus, adding: “This bus driver singled out this woman and her child.”

After getting off that bus, I carried my daughter home the entire 14 blocks. “That was ridiculous,” fumed a young woman we met on the sidewalk, who had exited the same bus. I wish everyone agreed. But people want kids, and mothers, to keep quiet—at least if you believe what you read on the Internet.

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  • Luthien's Tempest

    I can't imagine why anyone would find it necessary to kick a toddler off a bus for doing what toddlers do, and I don't even have children of my own. Personally, my reaction to a crying child is to try to distract the kid – as a 20 year old, I have at least one thing in my purse that will interest a child – pen and notepad, a bell, etc. The driver really needs to just get a grip.

    By the way, don't be bothered by things that the people of the internet say. You would be horrified to know some of the things that go on out there in the untamed wilds of the internet. I know I've learned not to take everything I see on fark seriously; if any of the horrible things are meant in all seriousness, than the person who posted it is probably not worthy of being heeded. (And now I'm going to close the thread for this story, lest any farkers find my post here and I get crapped on over there)

    • Guest

      I also used to carry things in my purse just in case I ran into a situation where a child needs something to cheer them up, or make the time go by faster, sometimes something new will do the trick. I'm not saying that everyone should do that, I just think it's neat that someone else mentioned helping the mother calm her child, I haven't noticed anyone mention that in the comments that I've read so far.
      I used to always get kids meals and used them, and still keep a bag of them at home in case we have visitors with little ones that are bored with their old toys and need some new stimulation to keep them busy.
      As a 20 year old, your very intelligent and seem to be a compassionate and caring human being. Kudos to your parents, and you too!
      Is it our duty to help others? Nope. But is it too much to go out of your way to help someone, no matter how small the deed might be? I don't think so.

  • Matthew

    I am one of those Fark.com people, and I didn't come to the conclusion that it was bad parenting on the part of the mother from the evidence presented in the small newspaper article. I concluded that the bus driver found his nerves rubbed raw and acted rashly.

    As for all those OTHER people on the internet, well, the word "sanctimonious" comes to mind.

    • Matthew

      What I'm saying is, a "tie" goes to the mother who is transporting/protecting her child, unless the child is battering people (although I suppose one could argue that a child's yelling is a type of battery).

  • v

    we shouldn’t have to put up with your genetic mistakes …
    why should we have to suffer with the noise and filth of your git ?
    if you can’t control them , don’t breed them …

    • kcm

      Try not to choke on your own vitriol now…try to have a happy life you miserable berk!

  • Guest

    followed from fark as well. She was offered a ride BY A MAN SHE DID NOT KNOW. No sane woman gets into a car with a stranger, and most certainly NOT with her child. In today's society there are lots of people who do harm.

  • http://urinalgum.com Urinal Gum

    Babies tend to shut up if you put a nipple in their mouth. Guys tend to shut up too because they're too busy watching.

    /just be sure to do it correctly: http://www.urinalgum.com/?p=78

  • http://opinionsofawolf.wordpress.com Amanda

    "devastating"? She only had to walk 14 blocks. Jesus Christ.

  • kcm

    Hey macleans, i don't come to your site to witness this sad spectacle…supposed adults calling two year olds filth and so on…yeah, yeah i know no one's forcing me to read it…and no one's forcing me to frequent blog central either. There are more hits here than any of the Haiti sites, and a lot of them vile too.

  • Transit blues

    While taking public transit over the last few months, I've been asked for money, have had to listen to the expletive-ridden music coming from someone's cheap headphones from an Mp3 player turned up way too loud, watched drunk college kids vomit, listened to half of a lovers' quarrell from someone who though she had to shout to be heard over the din of the bus, and exposed to a variety of other deplorable acts of public stupidity. All this is to say, a crying baby on a bus comes with the territory. If the bus driver can't hack it, he really needs to change jobs. Unfortunately, it be cheaper to give Mrs. Manzer free travel for life than fire a unionized employee in BC

  • Guest

    Bullroar, madam, bullroar. Your critics are the sensible ones. You have had all sorts of entitlements in your life; the one thing you're not entitled to is a blank cheque on public behavior — certainly not in an enclosed space.
    While we sympathise with your predicament, we don't sympathise with your indignation. The fracas you and your kid created would have caused me to exit the bus on the verge of a panic attack. Yet– I would have been the well-behaved traveller, not you.

  • http://intensedebate.com/people/Douglass Douglass

    You should hear the buses after a local high school lets out. That would put one screaming child into perspective.

  • Jenny S.

    As a mom myself, I have been in similar predicament and it's awful that this mom had to go through this situation. I for one, don't blame her for telling the bus driver that " I can't 100 per cent guarantee she won't cry again" and walk away. It would be pretty unnerving waiting for the bus driver to react again if the daughter started crying once more in addition to the humiliation she already experienced.

  • Bob

    You said "and the driver mumbled we could get back on. “I can’t 100 per cent guarantee she won’t cry again,” I told him. I started walking." Sounds like a form of an apology to me as well as an admission of remorse for what happened, but you figured it was better for your poor me story to reject the offer, through it back in his face and walk. So why would you expect the operator to offer you another apology when you already rejected one?
    Sounds to me that your child is displaying learned behaviour, from you!
    Manipulate an event to optimum effect to illicit maximum reaction, can't wait for your child to grow up, watch out.

  • Don

    I am 78 and My Wife and I raised 6 children.Never once did any of the children raise hell in public.We were never abusive to them but they were informed at an early age that if they misbehaved they would be left home with a sitter the next time we went out.When children misbehave I blame the parents not the children.

  • Paul in Vancouver

    What a ridiculous series of comments. Kids have bad days. Doesn't make you a bad parent. End of story.

    The news? Woman helps protect environmental future for child by taking the bus! Thank-you for caring so much!

  • Myron Loxian

    I think it should be noted that ms. manzer is a 2005 Michener-Deacon Fellowship recipient for work she did pertaining to a personal experience. While uneducated in the area she found herself in, she made enough stink to get an award. Well, she's doing it again.
    She found a personal issue and is getting published for it.
    No matter what the TRUTH is. Ask the bus driver what REALLY happened.

  • Myron Loxian

    In fact, I really wished I hadn't read this thread or I wouldn't be writing this.

    If you weren't there, how can you comment?

    I think the bus driver has a serious case for litigation. Can you imagine the persecution he or she has had to tolerate over this crusade?

    I should think if ms manzer does not cease and desist in her attempt to further her journalistic career from this, such a case might be brought forth. but then again, what do i know? i was just on that bus and KNOW she and her lovely two year old child were NOT asked to leave the bus.

    the driver simply stated that he could not continue driving until the destraction stopped. since it didn't, he pulled the bus over to the next stop to get off and chill out. ms manzer CHOSE to take that as a sign and walked the TWO blocks DOWNHILL on a WARM SUNNY DAY to her destination.

  • caroly n robe

    I remember being on a plane with my one year old and he began to writhe and scream as the plane came down. I did not know what to do. Plus he had diarhea which came out of his diaper. Luckily we were not kicked off but I am sure plenty of people would have liked if we could have been. He had been fine up to that point. Is it wrong to drug kids on a plane….By the way he turned out ok and is a Chartered Accountant now.

  • Deborah Barry

    Support! I just heard you on CBC radio DNTO! You are NORMAL! I SUPPORT you!

  • rina

    It is unbeIt is unbelievable, how can someone kick a kid out of bus. Manners to 20 months old…I guess people are getting inhuman. A 20 months old won’t be even understand what’s going on. Public transit is for public. People who ride on it should better be prepared what they have to go thou and for God sake She is a baby. I am with you Dear. People who don’t have kids get miserable and behave like crap. I hope they learn one day.

  • ian

    Bus driver: Clearly acting like an ass.
    Mother: Clearly acting like a martyr.

    I'm sure it was embarrassing. I'm sure those 14 blocks were the most horrible thing to ever happen to you or your child. I'm sure that all of the internet attention was frightening. But did you ever stop to think about the fact that MAYBE the rest of the people on the bus didn't really want to hear your kid throwing a tantrum?

    I ride public transit every day to work, and there is absolutely NOTHING worse than a kid screaming. I don't blame the kid, but I do blame the parent. Why? Because the majority of the time it's not the only way to get where you're going. You could have taken a cab. No cabs? You could have walked — 14 blocks is not THAT far (which you did, but not because you chose to). By keeping your kid on the bus (or train or whatever form of transit you take), you're getting home a bit faster, but you're making everyone else's trip miserable.

    It's the feeling of entitlement that gets on my nerves. In all honesty, I understand that young children may be loud from time to time. If I'm on a trans-atlantic flight and some kid is screaming, it sucks for sure, but I'm not going to get pissed off about it. The parent can't quite drive to and from Europe. However if a kid is being obnoxious and there's a very clear and easy way to remove that kid from an environment where it's going to be annoying countless people, why not do it? This is just common decency. I don't get on the metro and blast loud music that annoys everyone around me, I don't yell randomly, I don't bring a dog that barks constantly. Just because you're a parent doesn't mean you should bring something equally as noisy (no, I'm not comparing your kid to a dog except in terms of its audio output) onto some form of public transit.

  • NotAnAttentionWhore

    Okay, first of all, I'm VERY annoyed when there's an unruly child on public transit. There's no reason to make others suffer. Second, your appeal to pathos is, well, pathetic. I have no sympathy for you in the least, and I'm going to guess you still ride the bus. You act like you're a complete angel/victim when YOU'RE responsible for the child. As for people making normal noises, imagine the bus driver. I can assure you it wasn't his profession of choice and you're just making an already irritating task more irritating for him, plus it's a safety hazard if you're distracting him. Thirdly, he OFFERED for you to come back on the bus so no he was not "singling you out." Nor did it seem he was all that angry with you.

  • NotAnAttentionWhore

    Okay, first of all, I'm VERY annoyed when there's an unruly child on public transit. There's no reason to make others suffer. Second, your appeal to pathos is, well, pathetic. I have no sympathy for you in the least, and I'm going to guess you still ride the bus. You act like you're a complete angel/victim when YOU'RE responsible for the child. As for people making normal noises, imagine the bus driver. I can assure you it wasn't his profession of choice and you're just making an already irritating task more irritating for him, plus it's a safety hazard if you're distracting him. Thirdly, he OFFERED for you to come back on the bus so no he was not "singling you out." Nor did it seem he was all that angry with you.

  • stacy gardner

    How devastatingly sad for you to have gone through that, in our so-called kindest and tolerant country. It is an embarrassment and shame that the bus driver hopefully feels, especially if he has a conscious. The Internet leaves to much room for people to "gang bang" – too much room to chant to a song or scene that they neither heard, seen or experienced, and yet can become instant revellers of opinion, and outright abuse and cruelt. Because they can. Only I am sure had they been "present" they would not have, as reality, real life, in the moment, person to person, still makes room for integrity, for people to do the right thing, speak up, not bash up – and in your situaton you rode with a man, who displayed that his behaviour, anywhere, is challenged easily, by the mere existence of humans of all kinds, in his space. Your damn right he should be fired! I am glad you had an opportunity to write this piece, well-done!

  • m.m

    The only people who do not understand a child crying on the bus, or in Safeway, are those who do not have children. The rest of us are just glad that we are not the parent with the crying child on that day. All of us have been in that position at one time or another and are sympathetic. Perhaps some of us could do well to remember that we ourselves were once children!

  • Fred

    Amen.

  • martin

    maybe next time she'll get the kid to shut up.

  • Maria

    So can I write to the B.C. Transit the next time a child cries for 10 minutes straight and it hurts my ears? Can I write to the Walmart headquarters everytime a child throws a fit in the middle of the cereal aisle? All you self-important moms, just because you have kids means everyone else should watch their step and accept your precious bundles..
    ?[youtube xyQt85vMfRc http://www.youtube.com/watch?v=xyQt85vMfRc youtube]

  • stayoffthebus!

    Apparently your daughter got he inability to shut up from her mother. It's to bad the internet has no driver or I would have him kick you off too.

    Take a life lesson from this and learn to parent.

  • Canadian Immigrant

    Agree 100%

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